Terms & Conditions

1. Identification of the Host (pre-contract information per art. 49 D.Lgs. 206/2005)

• Host (Locatore): Sonia Caselli, resident in Italy (full address provided upon contract signature).
• Co-owner: Lior Kaplan (spouse and co-owner of the property).
• Property: "La Dolce Casa di Sonia", Via Bricco Dolce 15, 10020 San Sebastiano da Po (TO), Italy.
• National Identifier (CIN): IT001253C2SJX6FAED.
• Regional Identifier (CIR): 00125300001.
• Legal form: non-business holiday rental (not subject to VAT registration, per art. 1, para. 595, L. 178/2020).
• Registration verification: the CIN can be verified publicly on the Italian Ministry of Tourism Database (BDSR).
• Contact: liorkaplan1@gmail.com • WhatsApp +39 327 793 8551.

2. Object of the contract

These terms govern the short-term holiday-rental contract between the Host and the Guest for the stay at La Dolce Casa di Sonia, with check-in and check-out dates determined at the time of booking. The booking constitutes a distance contract under D.Lgs. 206/2005 (Italian Consumer Code).

3. Exclusion of the right of withdrawal (important)

Pursuant to art. 59, paragraph 1, letter n) of D.Lgs. 206/2005, the 14-day right of withdrawal applicable to distance contracts does NOT apply to this contract, as it concerns the supply of accommodation services for non-residential purposes with a specific performance date. By confirming the booking, the Guest expressly acknowledges and accepts this exclusion.

4. Booking and Payment

• Minimum stay: 3 nights.
• The booking is considered confirmed upon the Host's written confirmation (via WhatsApp or email) of the booking request.
• No deposit is required at booking.
• Payment: the full amount is paid by bank transfer before check-in — 3 days before check-in (14 days before for 28+ night stays, for operational reasons).
• Accepted payment method: bank transfer (Crédit Agricole Italia, IBAN provided at booking).
• The price includes: nightly stay, final cleaning (€50), regular utilities (water, electricity, heating, WiFi).
• Exact directions and access codes will be communicated only after receipt of payment.
• Upon request, a non-fiscal receipt for the stay can be issued (request to be made at booking).

5. Cancellation and default charge — bilateral clause

As no deposit is taken at booking, no caparra confirmatoria under art. 1385 of the Italian Civil Code is constituted. The financial consequences of cancellation or default are governed as follows:

• If the Guest cancels late or defaults, a cancellation charge equal to 30% of the total is due, according to the timelines in the Cancellation Policy (section 6).
• If the Host defaults or cancels for reasons attributable to the Host (e.g. property unavailability), the Guest is entitled to the protections in section 7 (full refund of amounts paid + indemnity, or facilitated rescheduling).

6. Cancellation Policy

Single policy for all stays:

• Up to 24 hours before check-in: free cancellation — full refund of any amount already paid.
• Less than 24 hours before check-in (including same-day): a charge equal to 30% of the total is due; any excess already paid is refunded.
• No-show: the entire stay amount is due.

Cancellations must be communicated by email (liorkaplan1@gmail.com) or WhatsApp (+39 327 793 8551). Any refund will be processed via the same payment instrument used, within 14 days of cancellation.

7. Cancellation by the Host

If the Host cancels for reasons not attributable to the Guest (e.g. family emergencies, serious property damage), the Host will offer the Guest, at the Guest's choice:

• Option A: full refund of all amounts paid + flat indemnity of €100 for inconvenience.
• Option B: rescheduling within 12 months on equivalent dates, with a 20% discount on the new stay.

8. Force majeure and supervening impossibility (art. 1463 c.c.)

In case of supervening impossibility not attributable to the Guest (e.g. documented serious illness, family bereavement, government travel restrictions, natural disasters), the Host will consider — on reasonable evidence — free rescheduling within 12 months on equivalent dates. Rescheduling is the primary remedy; monetary refund is a subordinate alternative.

The following do NOT constitute force majeure for the purposes of this contract: adverse weather, transport strikes, flight/train cancellations or delays, lack of public parking, road traffic problems.

9. Specific cases

• No-show without notice: the entire amount paid is retained. After 23:00 on the check-in day, the booking is considered cancelled with no refund right.
• Late arrival: the Guest is not entitled to a refund for unused nights. The agreed departure date remains unchanged.
• Early departure: for any reason (including dissatisfaction, illness, family emergency), no refund is due for unused nights, except at the Host's discretion.
• Failure to pay by the deadline: check-in is conditional on actual receipt of payment. If payment is not received by 12:00 noon on the check-in day, the booking may be cancelled and the cancellation charge in section 6 will apply.

10. Check-in, Check-out and identification

• Check-in: from 11:00 to 18:00 (different times can be arranged via WhatsApp).
• Check-out: by 11:00.
• Key collection via secure code-protected key safe (contactless system). The code is sent via secure message after receipt of the balance.
• Pursuant to Italian law (TULPS art. 109 and Ministerial Decree of 7/1/2013), the Guest is required to provide a valid ID document (passport or identity card) for each Guest, including minors. Data will be transmitted to the Italian Police Portal (Alloggiati Web) within 24 hours of arrival.

11. House Rules

• Maximum number of guests: 8 (as per registered CIN/CIR).
• Unauthorized additional guests: €50/night/person if not communicated at booking.
• Non-smoking: smoking inside the property is forbidden. Violation: €200 extraordinary cleaning fee.
• Parties and events: not allowed. Violation: immediate eviction without refund.
• Pets: welcome at no extra charge and no deposit, with prior notice at booking. Any pet-caused damage or extraordinary cleaning will be charged per section 12 (Liability and damages).
• Children: welcome at all ages. Cot available on request.
• Quiet hours: noise and noisy activities prohibited from 22:00 to 8:00.
• Standard final cleaning: included in the price (max 4 hours of work). Extraordinary cleaning (over 4 hours or surface damage from neglect): €30/extra hour, billed after check-out.

12. Liability and damages

The Guest is responsible for the property and its contents during the stay. Any damage to the property, furnishings or equipment will be charged at documented repair/replacement cost. The owners are not liable for theft, loss, injury or damage suffered by Guests during the stay, except in cases of intent or gross negligence by the Host.

Guests are encouraged to consider taking out travel insurance to cover unforeseen events (cancellation, illness, injury, lost luggage) that fall outside the Host's contractual liability.

13. Dispute Resolution (ADR)

For any dispute arising from this contract, the consumer Guest may refer to an alternative dispute resolution body (ADR) registered with the MIMIT, in particular: Camera di Commercio di Torino — Servizio di Conciliazione (www.to.camcom.it).

The consumer Guest's right to take action before a Court is unaffected. Pursuant to art. 66-bis of D.Lgs. 206/2005, the competent court is that of the consumer's residence or domicile (consumer's forum).

14. Privacy and data protection (EU Regulation 2016/679)

Personal data provided by the Guest (name, email, phone, ID document) is processed solely for contractual purposes, stay communications and legal obligations (transmission to the Italian Police Alloggiati Web Portal). The Data Controller is Sonia Caselli. Data is not transferred to third parties except as required by law. The Guest has rights of access, rectification, erasure and portability under arts. 15-22 GDPR. To exercise these rights: liorkaplan1@gmail.com.

For full details see the Privacy Policy.

15. Changes to terms

The Host reserves the right to modify these terms. Changes apply only to bookings made after the publication date of the updated version. For already-confirmed bookings, the terms accepted at the time of booking confirmation remain in force.

16. Applicable law

This contract is governed by Italian law. In case of discrepancies between the Italian version and any translation, the Italian version prevails.

17. Contact

For any question or clarification on these terms:
Email: liorkaplan1@gmail.com
WhatsApp: +39 327 793 8551
Site: dolcecasa-sansebastiano.it

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By confirming the booking, the Guest declares to have read, understood and accepted these Terms & Conditions in their entirety.